Job Description

Senior Customer Engineer – Marketing AI / CDP

About 5K C&T Services
5K C&T Services is a specialized recruitment and talent solutions partner supporting leading organizations in Customer Experience, AI, Digital Transformation, and Enterprise Technology. We are seeking a highly skilled Senior Customer Engineer to support one of our enterprise clients in implementing and optimizing advanced Customer Data Platform (CDP) and Marketing AI solutions.

Job Overview:

Solution Consultant with a strong interest in data-driven technology to support delivery of Clients Customer Data Platform (CDP) and Agentic AI implementation projects.  This is a critical customer-facing role, ideal for someone who is analytical, curious, great communicator and enjoys getting into the nuts & bolts of the platform. 
The Solution Consultant plays a pivotal role serving as a bridge between the client’s stakeholders and internal teams, including engineers, AI specialists, Product Manager, Project Manager, assuring adoption of our data-driven marketing and customer experience technology. 

Key Responsibilities

• Learn and become fully proficient in the CDP / Marketing AI platform
• Provided expert recommendations to our customers on how to expand CDP usage to drive business value
• Lead workshops with clients to understand business goals, customer data strategies, and use cases for the CDP, Machine Learning Models and AI agents.
• Map client requirements to the platform features; identify optimal configuration and best use of features to support use cases
• Help clients identify and track KPIs, collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization

• Work closely with the Product, Design, and Engineering teams to drive future direction of the software based on client needs
• Assist in configuring the platform to support data ingestion, identity resolution, audience segmentation, and activation.
• Work with client and internal data teams to analyze source data and define data mapping and transformation rules.
• Support validation and QA of ingested data and ensure accuracy of customer profiles and segments.
• Develop use cases, translate business requirements into technical stories
• Prepare and deliver presentations, training, and documentation
• Support user acceptance testing (UAT), troubleshoot issues, advise on best practices

• Support the design and implementation of AI agentic workflows that use customer data to power personalized, automated experiences
• Work with AI and product teams to define data inputs, triggers, and decision logic for AI-driven actions.

Required Qualifications

•  Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field

• 3 – 6 years of experience at a consulting or software company, in a customer facing role, e.g. Consultant, Business Analyst, on complex SaaS software implementation projects
• Experience with large data and data management platforms, and familiarity with modeling and mapping concepts
• Excellent communication and interpersonal skills—able to lead client meetings and bridge the gap between business and technical teams
• Ability to learn new platforms and tools quickly and explain them to others clearly
• A bility to drive initiatives independently and navigate with uncertainties
• Experience in Agile delivery methodology and tools (Jira, Confluence, Asana, etc.)
• Willingness to travel up to 20% of the time

Preferred Qualifications

• Experience in Marketing Technology or familiarity with marketing automation tools (e.g., Braze, Adobe Campaign, Salesforce Marketing Cloud, other CDPs, etc. ).
• Knowledge of SQL or other coding languages (e.g. Python) preferred. (Solution Consultant not expected to write any code, but the knowledge can be very helpful for technical conversations)
• Basic knowledge of data formats (JSON, XML), APIs, and cloud data platforms (e.g., Snowflake, BigQuery)
• Comfortable analyzing structured data (e.g., JSON, CSV, SQL datasets) and working with data teams to define mappings.

Our Client Offers

•  Competitive salary 

•  Health, wellness, and retirement benefits

•  Collaborative and fast-paced technical team environment

•  Career growth in a rapidly expanding AI-driven environment

Location

Palo Alto or NYC – Hybrid role with 3 days per week at Office. 

Job Tags

Work at office, 3 days per week,

Similar Jobs