Job Description

Location: Atlanta, GA

Office: Atlanta

Department: Human Factors Engineering

THRIVE is an award-winning, ISO 9001 certified end-to-end product development and innovation strategy firm. Our company is built on Informed Design — an empathy-driven, human-centered approach that helps us and our clients design, develop, and engineer products that have real meaning and experiences that people love. You can find our innovations positively impacting lives in homes, hospitals, and businesses around the world. This is why THRIVE continues to be a trusted advisor to some of the world’s most iconic brands, including AT&T, Amazon, Amgen, Becton Dickinson, Coca-Cola, Keurig, Hillrom, Intuitive Surgical, Johnson & Johnson, McDonald’s, Samsung, Wolf, and SC Johnson. Now, we’re looking to add even more talent to our awesome team! 

Hello, we’re THRIVE 

We’re a group of creative professionals raising the bar on Informed Design. We design human-centered brands, products, services, and experiences for leading companies around the world. 

Why should you work with us? 

1) Your skills will be nurtured 

Every organization talks about development and evolving your career, but at THRIVE, it’s a part of the job description. We welcome your talent and your skills and want to give you the support and framework to nurture your abilities. We also want you to be able to do everything you’ve wanted to do, whether that’s something focused in design, branding, strategy, or something entirely separate.   

2) Your skills will be used in a variety of ways 

Our clients come to us because they have a problem and they want THRIVE’s help solving it. The exciting and challenging part is that no problem is just alike, which means our team members — and hopefully you, if you decide to bring your talents to THRIVE — work on a variety of projects for a variety of clients. This keeps the work fresh and stimulates innovation.  

3) You’ll be surrounded by talented, passionate people like you 

We’re growing fast, which also means that there’s lots of growth opportunities at THRIVE. But the other factor that helps our team members grow is the amount of sheer talent everyone is surrounded by on a day-to-day basis. In addition to top-tier talent, the other thing our team possesses is a serious passion for their work, which ultimately stems from a passion for designing a world that helps people thrive everywhere. If this is something you’re interested in doing, THRIVE might be the perfect place for you. 

THRIVE is looking to hire a Senior Human Factors Engineer to work with our Human Factors team on various projects on a contractual basis. Hours per week may vary based on client needs.

We are looking for a passionate and committed individual who has demonstrated experience in medical device product development, understanding people and collaborating with multi-disciplinary teams to deliver innovation in the real world. In this role, you will lead client partners and multi-disciplinary THRIVE teams to meet user and business objectives related to the quality of physical user interactions, interface design, and overall user experience (UX).

RESPONSIBILITIES  

• Serve as a Senior Human Factors Engineer and project lead on multiple healthcare/medical device research projects, product development programs, and other design programs.
• Assume responsibility for executing key project activities, creating deliverables, and delivering projects on time and on budget.
• Combine appropriate research methods, theory and content that address the client’s business challenges. Support our HFE team as needed with the planning and execution of usability tests, both formative and summative.
• Develop research materials, such as protocols, moderator guides, and data collection instruments and assumes responsibility for collecting research data in various formats. Leads the analysis of research data and produces deliverables suitable for HF/UE files.
• Collaborate with interdisciplinary teams of researchers, industrial designers and engineers to develop the best solution for the client. This includes working cross-functionally to analyze and synthesize data, conduct HF evaluations, and generate concepts, product specifications, and usability goals.
• Synthesize complex information from multiple data sources into clear and actionable insights, frameworks, requirements, and documentation assets.
• Structure and facilitate collaborative multi-stakeholder client workshops that inspire clients and generate actionable outcomes at various points in the product development process.
• Collaborates closely with clients to build and maintain strong relationships and client satisfaction.
• Utilize and further develop state-of-the-art protocols, standards, systems, and research methods.
• Author documentation compliant to relevant standards for client medical device development programs.
• Deliver compelling verbal, written and visual communications.
• Credibly lead presentations with senior executives and client teams.

QUALIFICATIONS  

• 5+ years of experience in a relevant role, prior experience within a management consulting firm or agency environment is a plus
• Experience preparing a usability file for FDA submission and experience submitting to other regulatory agencies is a plus
• In possession of a relevant degree or professional qualification(s) (Human Factors Engineering, Human-Computer Interaction, Industrial Design, Cognitive Psychology) 
• Medical Device experience is a requirement. HFD experience in the design of physical and digital medical devices and equipment. 
• Experience working directly with healthcare stakeholders (HCP’s, patients, etc.) to gather, synthesize and convert user research into actionable recommendations that drive compelling designs. 
• Experience working directly with end users to develop and evaluate new product features, user interfaces and ergonomic designs, and with ensuring satisfaction. 
• Proven experience in the HFE/UE principles/methods of human-centered design, observational research, ergonomic design, human/machine interface, and data collection/reporting/analysis. 
• Strong knowledge of relevant human factors regulations, standards and guidance for physical and digital medical devices and pharmaceutical packaging. Good understanding of the principles of Medical Device and healthcare regulations including FDAs Quality System Regulation (QSR), IEC 62366, IEC 14971, IEC 60601, HE 75, MDR. 
• Ability to converse technically with mechanical, electronic, software, clinical, regulatory, and quality engineering disciplines. 
• Proven experience using low through high-fidelity prototypes (physical and digital) to identify and eliminate potential use errors early in the development process. 
• Comfortable working in very creative, fast paced, and rapidly changing environment.  
• Experience facilitating client experiences through workshops and collaborative work sessions. 
• Working knowledge of Microsoft Office, PowerPoint, Visio, Excel, Adobe Photoshop, Illustrator, InDesign 
• Excellent writing and speaking skills. 

Other information

Potential requirements for travel based on client needs. Ideally this role will sit in Atlanta, GA or Chicago, IL. Candidates must be willing to travel to Atlanta, GA as needed for studies.
Covid-19 Vaccination required.  
Interested candidates must submit a resume and any relevant portfolio work.

THRIVE IS AN EQUAL OPPORTUNITY EMPLOYER

At THRIVE, we don’t just accept difference — we celebrate it! We believe difference and inclusion are critical to creating an innovative environment capable of delivering groundbreaking products, services, and experiences. All aspects of employment at THRIVE, including hiring, promoting, and disciplinary issues, are based on competence and the needs of the business. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. 

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