Job Description

Position Overview

The primary functions of the Regional Operations Manager are to oversee each assigned region and ensure profitability, growth, and customer satisfaction. This position reports to the Regional Operations Director and involves professional close working relationships with all TCI departments/team members on all levels, including but not limited to TCI Ownership, executive staff, administrative staff, managers, supervisors, drivers, dispatchers, dock workers, mechanics, customers, and vendors. This position is subject to calls, text messages, and emails and is required respond to emergencies and requires flexibility for occasional night, weekend and holiday work when needed.

Core Roles and Responsibilities as follows:

• Manage on-time Delivery and achieving Customer Service Goals
• Collaborate with Transportation Manager and Customer to ensure effective communication, relationships, and continuous improvement.
• Manage operations to Maximize Revenue growth and Minimize Costs.
• Staffing - Interview, Recruit, Onboard, and Train Transportation Managers, Operations Supervisors, and Drivers to ensure best talent on team and a fit with TCI Core Values

• Meeting with Customer management to build a positive working relationship.

• P&L responsibility and financial planning support and execution control for your terminal operations. This includes but is not limited to ensuring that all costs are accurate (i.e., payroll and temporary labor, equipment, cost center application, fuel card management & appropriate offsets)

• Training your Transportation Managers and administrative team so that they are effective, productive, and capable of supporting our safety plan and customer service.
• Execute TCI Operations Training Manual book with all Transportation Managers to ensure complete understanding of processes.

• Ensuring Safety policies and procedures are upheld and all Transportation Mangers and/ or operations are rated at or above 80% on safety scorecard.
• Ensuring DOT / FMCSA / local regulations are being met.
• Ensuring maintenance is being performed to company standards and ensuring fueling compliance for all accounts.
• Ensuring we meet or exceed our customers’ performance targets.
• Promote the use of TCI Technology, Lytx, Drivecam, Ten Street driver recruiting, Samsara for ELDs, customer portals, loads in McLeod are all handed live and appropriately so TCI can bill and collect timely.
• Regular worksite attendance is an essential function of the job and is necessary for a variety of reasons including but not limited to teamwork, face-to-face interaction with clients, and working with items or equipment that are at the place of business.
• Employee will have independent discretion in judgment.
• Other duties as assigned.

Other Duties

Please note the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Essential Skills and Traits

Strong administration skills.

Strong digital literacy.

Familiarity with business software such as Office 365.

A high level of business ethics and confidentiality.

Excellent interpersonal and customer-facing skills.

Strong communication skills, both written and verbal.

Strong commitment to accountability.

Innovative thinking.

Dedication to TCI, Safety, and our customers.

The flexibility and willingness to learn.

The ability to work as part of a team or independent.

The ability to work accurately, with attention to detail.

Pay:

Starting Pay Range= $80k

(Based on experience)

Target Incentive Amount:

Annually Incentives

TCI Benefits & Perks

• Weekly Pay
• Employee Discount Programs through National Retail Chains
• Comprehensive Benefits Package (Medical, Dental, Vision)
• Employee Paid Life and AD&D Insurance
• 401(k) and Roth 401(k) with Company Match
• The Gerry Flynn Scholarship Award Program available to employees and qualified dependents

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