Job Description

Duties Include:

• Server and desktop support Support customers on the ADOT network
  
• Fix computer related problems
  
• Troubleshoot hardware problems
  
• Research and implement potential solutions
  
• Support agency s warranty and nonwarranty computer and printer repair work
  
• Assist with assigned project tasks.
  
• Ensures compliance with standards for systems software and documentation.
  
• Teach customers how to use PC related software and hardware.
  
• Implements software patches security fixes and tests and validates modified system configurations.
  
• Install and configure PC hardware software and peripherals.
  
• Assist with major deployments of hardware and software.
  
• Monitors system reliability and availability.
  
• Attend section staff meetings.
  
• Complete mandatory training classes and other classes as assigned.
  
• Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms.
  
• Teach new staff members how to troubleshoot problems setup and install network related hardware software and other peripherals.
  
• This position will require daily travel to work sites
  

Skills Required:

• Strong customer service skills
  

• Excellent interpersonal written and oral communication skills with ability to adjust message to audience
  
• Advanced troubleshooting and problem solving skills
  

• Excellent selforganization and time management skills
  
• Ability to work collaboratively in teams and across organizations
  
• Ability to synthesize feedback and adjust plans accordingly
  
• Ability to develop and write technical documentation
  
• Ability to evaluate and test emerging technologies
  
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  
• *Resource will be working in a professional environment and will be held to a dress code standard. .
  
• *Position will require extensive daily travel. Resources will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays
  

Qualifications and Education Requirements

• General working knowledge of infrastructure technologies and inhouse developed applications utilized in the enterprise
  
• Ticketing and Department operating procedures
  
• Knowledge of Microsoft products including operating systems and Office
  
• Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge
  
• Knowledge of Ethernet network topology to assist with troubleshooting network issues
  
• Knowledge of IT infrastructure industry standards and best practices
  
• Advanced troubleshooting skills
  
• Problem definition and alternative analysis skills
  
• Experience with Active Directory
  
• Experience with Windows 10 Experience with Windows 7
  
• Experience with Server 2008 and Server 2012 engineering
  
• Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
  
• *Minimum 4 years of current working experience in an IT field
  
• *Must have a current AZ Driver s license with a good driving record 39 month review will be conducted
  

• **Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
  

Education Required:

• *Associate/Bachelor degree in a related field is preferred
  

Experience with Active Directory Experience with Windows 10 Experience with Windows 7 Experience with Server 2008 and Server 2012 engineering Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2 *Minimum 4 years of current working experience in an IT field

Job Tags

Full time, Work experience placement, Night shift,

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