Job Description

Heritage Ford has an opportunity for a full time employee as a Parts Counter person. Ours is a customer oriented field and requires a person who can relate to our customer’s needs and offer professional assistance to help them resolve their parts concerns. Parts Clerk/Counter-person Responsibilities:

• Sell products and/or services to repair the problem at hand and meet the customer's needs.
• Assist in keeping the parts department clean and orderly.
• Maintain the retail sales floor and displays to meet or exceed the dealership's standards and customer's satisfaction.
• Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.
• Provide service technicians with parts as required on a daily basis.
• Communicate efficiently with advisors and technicians to ensure efficient work flow.
• Communicate with customers in a timely manner when ordered parts arrive.
• Verify parts receiving documents.
• Follow prescribed cash, credit, and check processing procedures of the dealership.
• Attend training as prescribed by management to maintain proficiency in his/her job description.
• Use dealership equipment and resources safely and proficiently.
• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Perform other tasks as required by the Parts Manager.

* MUST HAVE PARTS DEPARTMENT EXPERIENCE

• Demonstrate analytical, organizational and communication skills.
• Solid understanding of parts room and shop environments.
• Strong organization skills, attention to detail, time-management, and multi-tasking skills.
• Must have knowledge of computers and ability to learn inventory system and other software.
• Ability to provide excellent customer service in a fast paced environment.
• Some lifting, sitting/walking around stock room.
• All potential employees must pass pre-employment testing to include a background check and drug screen.

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