Job Description

Description and Requirements

WORK LOCATION: Remote within the following states: AL, AR, AZ, CO, FL, GA, IN, LA, MD, MI, MO, NC, NY, OH, PA, SC, TX, VA, & WA

STATUS: Part time, 5 hours per day, Mon - Fri

START DATE: ASAP

COMPENSATION: $17.20 per hour

Responsibilities

25-35%  - Online Shopping/Data collection

• Shop at a wide variety of online retailers and collect a range of detailed data (shopping evaluations from purchase to return stages, customer service evaluations)
• Responsible for completing data collection in a timely manner with error free execution
• Perform daily reconciliation of financial transactions

15-20% - Complex review tasks/Data collection

• Conduct complex review tasks with extensive internet research and collect a range of detailed data 
• Responsible for completing website audits in a timely manner with error free execution

20-30% - Project execution/Technical analysis

• Complete assigned project tasks with flawless execution and minimal supervision
• Daily maintenance and updates of data on project trackers
• Provide thorough project recommendations, guidelines, and solutions based on research
• Create and maintain comprehensive project documentation with minimal supervision
• Perform quantitative data analysis, trend analysis, and written data summaries using Google Suite/Microsoft applications with minimal guidance and supervision
• Other duties as assigned

10-15% - Meetings/Training/Team Connectivity/Continuous Improvement

• Attendance and participation in team meetings, project meetings, ad hoc meetings, training, and team building, as assigned
• Communicate regularly with team for calibration and alignment
• Manage emails in multiple accounts

Requirements

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience
• Availability to work remotely 25 hours per week / 5 hours per day during core hours 7am-6pm (M-F) at home residence
• Availability to attend a 1 hour meeting every Wednesday at 12:30 P.M. EDT
• 2-3 years minimum data collection and data review experience 
• Technically minded with Intermediate G Suite/Microsoft applications experience
• High degree of expertise with Internet browsing, email, and common applications
• Fluent in English and French with excellent analytical and verbal/written communication skills 
• Strong time management, flexibility, adaptability, organization, attention to detail, and technically-minded
• Home equipment needed: Printer, smartphone (iPhone or Android), high speed private internet connection. Laptop is provided.
• Valid driver's license with reliable transportation 
• Background and credit check required
• Secure location at home to store and receive/return packages during business hours
• Distance from home address to Canada Post and Fedex locations under 10 miles each way

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace changes and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.  

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital’s business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Tags

Hourly pay, Part time, Immediate start, Remote work,

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