Job Description
DESCRIPTION
At Amazon, we strive to be Earth’s most customer-centric company, where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.
We are seeking a skilled and proactive IT Support Engineer to join our team and support the IT Logistics space with computer imaging, network troubleshooting, and more. This role offers an exciting opportunity to leverage your technical expertise and problem-solving skills to make a significant impact on Amazon's corporate IT Logistics.
You’ll join a diverse team of IT Support associates and engineers, supply chain specialists, program managers, operations managers, and other vital roles. You’ll collaborate with people across IT Services to help us deliver the highest standards for IT Logistics, ensuring that our customers have the equipment they need to perform their jobs. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• Perform high volume IT Imaging and configuration on laptops and other End User IT Equipment
• Support and execute IT projects related to imaging, deployment, and lifecycle management of end-user equipment
• Develop and implement technical solutions to improve operational efficiency and service quality
• Collaborate with cross-functional teams to identify, troubleshoot, and resolve complex IT issues
• Provide escalation support for challenging technical problems and mentor junior team members
• Use and maintain technical documentation, including standard operating procedures and knowledge base articles
• Stay current with emerging technologies and industry best practices, proposing innovative solutions to enhance IT operations
About the team
Amazon's IT Services organization supports all Amazonians at corporate offices, ensuring they have the technology and resources needed to innovate and excel. The IT Logistics and Imaging Team (ITS-LIT) is a critical part of this mission, operating in a warehouse environment to image, deploy, and manage the lifecycle of all end-user IT equipment for individuals and offices across the United States.
BASIC QUALIFICATIONS
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
Job Tags
Full time,