Information Technology Helpdesk Technicain Job at CameronCraigGroup, Florence, AL

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  • CameronCraigGroup
  • Florence, AL

Job Description

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We have an immediate opening for an Information Technology Helpdesk Technician at the  Florence, AL Headquarters location. The ideal candidate will meet the qualifications below. They will enjoy working in a fast-paced environment developing solutions and maintaining optimal efficiency of all systems assigned responsibility to manage.

  Education & Experience:

· Associates Degree in Technical Discipline Required; Experience Considered in Lieu of Degree

·1+ years of experience providing Help Desk Support for Information Technology Systems and Applications

  Skills Needed:

· Be innovative, positive, proactive, and readily embrace change

· Proven experience in building and troubleshooting end-user computer systems

· Proven experience with Microsoft Office troubleshooting and installation

· Working knowledge of Microsoft Windows 10

· Experience with installation and troubleshooting of desktop applications such as Adobe

· Experience working with Helpdesk ticketing system such as Track-IT

 

Job Duties:

· Reports to the Director of Information Technology

· Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications

· Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system

· Maintain printers and peripheral computer equipment

· Periodic travel to other offices for Helpdesk support will be required

· Acquire hardware and software as required to meet business requirements

· Interact with business representatives to maintain alignment of Information Technology with business requirements

· Attend meetings and report activity progress within IT infrastructure organization

· Keep current and up-to-date with computer operating system releases and desktop application versions

· Recommend corrections for issues occurring on a repetitive basis

· Provide courteous, complete and timely support for end users

· Work well within a team environment and alongside external partners

Job Tags

Immediate start,

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