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We have an immediate opening for an Information Technology Helpdesk Technician at the Florence, AL Headquarters location. The ideal candidate will meet the qualifications below. They will enjoy working in a fast-paced environment developing solutions and maintaining optimal efficiency of all systems assigned responsibility to manage.
Education & Experience:
· Associates Degree in Technical Discipline Required; Experience Considered in Lieu of Degree
·1+ years of experience providing Help Desk Support for Information Technology Systems and Applications
Skills Needed:
· Be innovative, positive, proactive, and readily embrace change
· Proven experience in building and troubleshooting end-user computer systems
· Proven experience with Microsoft Office troubleshooting and installation
· Working knowledge of Microsoft Windows 10
· Experience with installation and troubleshooting of desktop applications such as Adobe
· Experience working with Helpdesk ticketing system such as Track-IT
Job Duties:
· Reports to the Director of Information Technology
· Perform day-to-day support, administration and problem resolution of user computer systems and desktop applications
· Plan, prioritize and execute activity associated with incoming requests for support through the IT Helpdesk system
· Maintain printers and peripheral computer equipment
· Periodic travel to other offices for Helpdesk support will be required
· Acquire hardware and software as required to meet business requirements
· Interact with business representatives to maintain alignment of Information Technology with business requirements
· Attend meetings and report activity progress within IT infrastructure organization
· Keep current and up-to-date with computer operating system releases and desktop application versions
· Recommend corrections for issues occurring on a repetitive basis
· Provide courteous, complete and timely support for end users
· Work well within a team environment and alongside external partners
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