Job Overview:
The Senior Help Desk Technician works directly with the manager to ensure the following: SLA goals are met, processes and procedures are followed, and serve as the primary escalation point for advanced tickets from Tier I and Tier II.
Responsibilities/Job Functions:
Assist the Supervisor with daily processes at the help desk.
Troubleshoot and resolve computer-related issues with end users remotely and over the phone.
Proactively monitor tickets to prevent larger issues from occurring. Assign internal resources as needed. Watch for trends.
Resolve tickets escalated by Tier 1 and Tier 2 technicians.
Training, mentoring, and supporting T1/T2 Help Desk Technicians.
Holding weekly training sessions with the T2 Help Desk Technicians.
Handle infrastructure or server related tickets.
Escalate any unresolved tickets to the next escalation team as needed.
Monitor and fix issues related to customer backups.
Troubleshoot issues with VoIP.
Diagnose and fix Quality of Service issues related to VoIP.
Deploy new VoIP servers, and handle upgrades of old servers in the datacenters.
Perform operating system maintenance and scripting in CentOS.
Participate in ALL team meetings and required training/certifications.
Participate in team on-call rotation.
Meeting project deadlines.
Monitor and act on all SLAs levels and work with T2.
Minimum Qualifications:
Degree Requirement: 2 years.
2 Industry certifications gained within the last 3 years.
Years of Experience: 2 years in data and voice.
Strong knowledge of Linux.
Experience with Asterisk or FreePBX is very desirable.
Experience with advanced switching and routing is a plus.
Working knowledge of entry level routers and switches.
...and high-quality seed. The Greenhouse Operations & Facilities Manager is responsible for overseeing all aspects of plant care in growth... ...of greenhouse and growth chamber systems including plumbing/irrigation, heating and cooling, humidification, and lighting, electrical...
...an hourly check on water going to the city's water system ensuring Hydro is below permit limits for discharge and managing hazardous waste according to state and federal regulations. Start waste treatment system and ensure it is running as efficiently as possible....
...new talent to our growing team! About the Role: The UI/UX Designer is responsible for the user interface (UI) and user experience... ...and iteration Create, manage, and own style standards, fonts, colors, and images (Style Guide, Brand Book) Create, mange, and own...
...The Wardlaw+Hartridge School, located in Edison, New Jersey, seeks an experienced, dynamic, and resourceful Mathematics teacher for our Upper School Division to begin as soon as possible. The successful candidate will possess an understanding of pedagogy and instructional...
...improvements to develop new and better ways of delivering clinical care. Learn more at northernnevadahealth.com This Perioperative Nurse Manager opportunity is full time at 40 hours per week, offers full benefits and a convenient schedule. This dynamic...