Job Description

Position Summary

The Health & Wellness Coach plays a key role in supporting patients through their Medi-Weightloss journey by providing Medi-Weightloss–specific, evidence-based nutrition education, lifestyle coaching, and accountability—while also driving program enrollment and retention through a consultative, sales-focused approach.

All coaching and counseling are delivered exclusively using Medi-Weightloss® clinical protocols and methodologies, under the direction of licensed medical providers.

The ideal candidate is sales-driven, patient-focused, tech-savvy, and thrives in a fast-paced clinical environment.

Key Responsibilities

Patient Coaching & Care Support

• Provide one-on-one coaching focused on nutrition, behavior change, lifestyle modification, and goal setting within physician-directed weight loss programs.

• Educate patients on meal planning, portion control, supplementation, and program compliance based on clinic protocols.

• Monitor patient progress, review metrics (weight, body composition, adherence), and adjust coaching strategies accordingly.

• Deliver a high-touch patient experience that supports long-term success, retention, and satisfaction.

Sales & Program Enrollment

• Conduct consultations to educate prospective patients on available programs and convert leads into enrolled patients.

• Utilize consultative selling techniques to recommend appropriate services, packages, and add-ons based on patient goals.

• Consistently meet or exceed individual and clinic sales KPIs, including enrollments, upgrades, ancillary sales and retention.

• Support promotional campaigns, referral initiatives, and community outreach efforts as assigned.

Administrative & Clerical Duties

• Accurately document patient interactions, progress notes, and program details in the electronic medical record (EMR).

• Schedule appointments, manage follow-ups, and assist with front-desk coverage as needed.

• Process payments, explain packages, and ensure accurate completion of consent forms and required documentation.

• Maintain organized patient records while ensuring HIPAA compliance and confidentiality.

Technology & Systems Utilization

• Proficiently use EMR systems, scheduling software, CRM tools, and clinic communication platforms.

• Track sales performance, patient outcomes, and follow-up tasks using clinic reporting tools.

• Utilize basic office technology (Microsoft Office/Google Workspace, email, tablets, scanners, payment systems).

Team & Clinic Support

• Collaborate closely with medical providers, clinic managers, and support staff to ensure seamless patient care.

• Participate in team meetings, ongoing training, and performance improvement initiatives.

• Support clinic operations, new patient onboarding, and special projects as assigned.

Required Qualifications

• Certification in Nutrition, Health Coaching, Wellness Coaching, or a related field OR a minimum of two (2) years of equivalent education or experience in nutrition, wellness, fitness, or health-related coaching.

• Strong sales background with demonstrated success in consultative, KPI-driven sales (healthcare, wellness, fitness, or medical aesthetics preferred).

• Minimum of 1–2 years of clerical, administrative, or front-office experience in a medical or customer-facing environment.

• Proficiency with EMR systems, scheduling software, CRM tools, and standard office technology.

• Ability to work within Illinois scope-of-practice, providing nutrition education and wellness coaching only (non-diagnostic, non-prescriptive) under physician oversight.

• Excellent interpersonal, communication, and motivational skills.

Preferred Qualifications

• Experience in a Medi-Weightloss or physician-supervised weight management clinic.

• Bilingual (Spanish/English) strongly preferred, not required.

• Knowledge of behavior change principles, motivational interviewing, or lifestyle medicine.

Skills & Competencies

• Sales-driven, goal-oriented mindset with strong closing skills

• Ability to build rapport and trust quickly with diverse patient populations

• Strong organizational and time-management skills; ability to multitask in a fast-paced clinic environment

• Detail-oriented with strong documentation and follow-through

• Professional, empathetic, and patient-centered approach

Work Environment & Schedule

• Part-time position with the opportunity to transition to full-time based on performance and clinic needs

• Clinic-based role with regular interaction with patients and providers

• Requires some evenings and weekend availability

• Standing, walking, and light lifting may be required

Compensation & Growth

• Competitive hourly compensation based on experience

• Opportunity for advancement into full-time or leadership roles as the clinic grows

• Ongoing training in Medi-Weightloss protocols, sales systems, and patient engagement

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