Job Description

Job Description

Innovative Systems is currently seeking applicants for a Support Specialist to join our talented billing Customer Care team.

In this role, you will be provide exceptional service to our CABS/Usage clients. 

To be in consideration for this position, please apply through our website:

All resumes must be submitted through our website. Applications placed elsewhere will not be considered. 

When you are part of the Innovative Systems’ Billing Support team as a Support Specialist, you will:

• Delivering excellent customer service for the eLation Billing software. This includes taking ownership of client issues and tracking them through completion, reporting bugs and testing software fixes. 
• Work with new clients to understand their practices, set configuration within the eLation software, and audit data. 
• Train new and existing clients on new functionality within thesoftware. 
• Optimize application performance and scalability when needed.

These are skills that we are looking for in our ideal candidate:

• Candidates must have excellent verbal and written communication skills, problem-solving skills, the ability to handle multiple items simultaneously, and pay attention to detail. 
• Must be able to work independently as well as in a team environment. 
• Self-motivated, self-driven, and open to change.
• Preferred background includes a telecommunications degree and/or software support experience. Prior telecommunications experience with either Usage/CABS software, wireless knowledge or meter utilities experience is a plus. 

These skills would be helpful but are not required:

• Telecommunications industry experience. 

If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

• Competitive wages
• Quarterly Profit Sharing Plan
• Generous Paid time off
• 10 paid holidays
• 401(k) matching
• Company paid family Blue Cross Blue Shield health insurance plan
• Company contributions to an HSA plan
• Company paid employee Dental Insurance
• Company paid employee Vision Insurance
• Company paid Life Insurance
• Company paid Short- & Long-Term Disability Insurance

If you are passionate about client support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

To be in consideration for this position, please apply through our website:

All resumes must be submitted through our website. Applications placed elsewhere will not be considered. 

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