Document Scanning Clerk Job at 1st Choice, LLC, Owings Mills, MD

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  • 1st Choice, LLC
  • Owings Mills, MD

Job Description

1st Choice is currently seeking a Document Clerk for our client, a child support disbursement organization serving the state of Maryland. This is an excellent opportunity to join a dynamic team and contribute to the efficient processing of child support payments.  

Hours: 

  • Job Type: Full-time 

  • Monday: 5:30 am - 2:00 pm 

  • Tuesday - Friday: 7:00 am - 3:30 pm (may end day earlier if daily work tasks are finished) 

 

Job Responsibilities: 

  • Receive, sort, and scan child support payments and mail. 

  • Manually review and key child support payments and mail. 

  • Conduct Quality Control reviews of scanned payments. 

  • Generate and retain assigned reports. 

  • Organize and maintain storage of child support payments and mail, adhering to State and Federal retention standards. 

  • Conduct outbound calls to child support customers and stakeholders, as assigned. 

  • View and protect sensitive data, including FTI. 

  • Follow all Standard Operating Procedures and contractual obligations. 

  • Participate in special projects, as assigned. 

  • Assist with additional operational needs, as assigned. 

 

 

Requirements: 

  • High School Diploma or equivalent. 

  • At least one year of prior experience in an area of scanning, payment processing, service delivery, customer service, or other related fields. 

  • Must pass a background and drug test. 

 

Ability To: 

  • Perform data entry using a 10-key pad. 

  • Multitask, utilizing multiple systems simultaneously. 

  • Communicate effectively both orally and in writing. 

  • Identify and resolve errors. 

  • Work independently with little direction. 

  • Work in a team setting. 

  • Work confidentially with discretion. 

  • Work ethically and with integrity. 

  • Meet schedules and timelines. 

  • Respond promptly to customer needs. 

  • Work successfully in a fast-paced environment. 

  • Interpret and apply laws, procedures, and regulations pertaining to payment processing procedures and the child support program. 

  • Work flexible schedules and overtime hours, as necessary. 

Job Tags

Full time, Contract work, Flexible hours,

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