Job Description

Bourke Street Bakery is hiring for an exciting new opportunity – Director of Operations –for an immediate start.



This is a varied, challenging role for an experienced hospitality professional who loves food and people and wants to be a leader in a growing business in NYC.


You are responsible for managing the smooth daily operations of all five retail stores (NoMad, Chelsea, Grand Central Terminal, Jersey City & Radio City) as well as overseeing wholesale, head office, marketing & sales, human resources, brand integrity, and building a culture of warmth and excellence. You are organized, an excellent communicator, and skilled at implementing systems and company policies. This role is operational and leadership-focused. You will have 3 direct reports and will report directly to the owner and will need to report to the board every 2 months.



THE ROLE – 3 main pillars: 1. MANAGE THE MANAGERS:

This is your most important role. You will have 3 direct reports.

Empower direct reports and their teams to give Bourke Street customers the warmest possible welcome.  Friendliness, professionalism, and product knowledge are fundamental to our business.

• District manager.
  • Oversees a team of 5 shop managers & their day-to-day performance by adhering to and implementing systems and training them to be effective leaders and role models.
  • Empower individual store managers through the district manager and keep them accountable for their responsibilities.
  • Build a team culture, resolving problems and diffusing conflicts or issues.
  • Ensure hygiene and food safety rules are adhered to maintain an A rating in all stores.
  • Support district manager with staff recruitment and terminations as required.
• Office manager.
  • You will need to oversee the office manager who is tasked with keeping all back-end systems operational, including payroll, wholesale invoicing/accounts payable, onboarding, production numbers, and maintenance issues.
  • Oversee all their daily orders, tasks, and shop requests to ensure they are met.
  • Oversee smooth logistics operations between kitchen production and delivery drivers.
  • Oversee team management of food ordering platforms.
  • Ensure brand integrity through social media channels, and newsletters are maintained.
  • Provide strong leadership, supervision, effective communication, attention to detail, organization, and problem-solving.
  • Sourcing and organization of vendors to simplify ordering across all retail stores.
  • Oversee team to ensure management of inventory and waste, shift scheduling, customer service, and client relationships.
• Production manager
  • Immediately build and maintain excellent working relationships with the production manager (kitchen lead) to ensure BOH and FOH work seamlessly together.
  • Support production manager with staff recruitment and terminations as required
    Work closely with the production manager to ensure daily delivery of consistent premium quality baked products.
  • Work with the production manager to oversee logistics and van maintenance.
  • Display high levels of communication, leadership, and collaboration to develop kitchen talent, instill great employee morale, and give confidence to their team.
  • An approachable and solution-based attitude that invites approachability and the ability to diffuse conflict.

• Retail store merchandising and physical spaces – ensuring products are displayed properly while maintaining excellent hygiene and safety standards.
• Uphold the system of  staff education  across stores, train new employees to enhance job performance and retention, and oversee continual development and implementation of onboarding and building culture.
• Education and  training  with existing and new products—instilling an appreciation of artisan food and making sure staff know and understand sourdough and other Bourke Street Bakery specialties.
• Ensure  excellence in  coffee  through barista training & maximizing opportunities through our existing coffee program.
• We work closely with our roaster (Counter Culture) to ensure that all baristas make coffee to a consistent standard of excellence.
• Develop a front-of-house operational strategy to retain and build customer loyalty
• Oversee equipment maintenance and cleaning schedules.
• Implement and refine operational policies and practical strategies to drive productivity, profitability, and customer satisfaction.
• Display high levels of communication, leadership, and collaboration to develop talent, instill great employee morale, and give confidence to your team.
• An approachable and solution-based attitude that invites approachability and the ability to diffuse conflict.

• Increase in-store and online profitability and work with marketing to identify and capitalize on seasonal periods, food trends, and market demands
• Maintain inventory software, and use basic data analytics to drive sales and meet targets

IN ESSENCE:

• Your success will come from empowered managers  who can think on their feet and solve issues independently.
• You will be detail-oriented, focused, and able to implement change.
• You will have a high degree of emotional intelligence as well as the ability to read and respond to sales figures and financials.
• You will be largely autonomous and ultimately responsible for the operating health of the business.

WE OFFER:

• 130k-150k annually, based on experience.
• 10 days paid leave
• 401K
• Staff perks include meals, coffee, bakery goods, staff discounts, coffee training
• An exceptional and FLEXIBLE working environment and team dedicated to excellence
• Career development with a GROWING company

TO APPLY:

• CV with relevant experience
• Availability & start date
• References on request

REQUIRED:

This role is for an immediate start. Visas/sponsorships will be considered only if they are available to start within 1 month.



ABOUT BOURKE STREET BAKERY:
Australia’s most beloved artisanal bakery-café, Bourke Street Bakery, is a celebration of everyday pleasures: delicious coffee and handmade baked goods, including sourdough bread, sausage rolls, meat pies, cookies, cakes, and more. Considered an iconic and must-visit destination for locals and visitors alike, mentioned in every Australian good food guide list, now with four bakeries in Manhattan (NoMad, Chelsea, Grand Central Terminal, Radio City) and one in Jersey City. Recently named one of Eater NY’s 15 top essential NYC bakeries & featured in the New York Times. A family owned and run by the man who began it all, Paul Allam, still at the helm in the kitchen.



CHECK US OUT:

Eater NY: 

New York Times: 

Website:  

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