Job Description

We are looking for a Full Time Contractor Technical Support Specialist that will assist staff with their IT needs at Silent-Aire Manufacturing ( The ideal candidate will also have great troubleshooting abilities and attention to detail. This job is on-site in Gilbert Arizona. You need to have your own vehicle and be prepared to drive to various office/warehouse locations as required.

Responsibilities Include:

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
• Network cabling installs.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place orders.
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
• Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
• Monitor performance and ensure system availability and reliability.
• Monitor system resource utilization, trending, and capacity planning.
• Provide Level 0/1 support and troubleshooting to resolve issues.
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.

Requirements Include:

• Proven experience as IT Support Specialist or relevant position.
• Hands-on experience with monitoring, network diagnostic, and network analytics tools.
• Excellent diagnostic and problem-solving skills.
• Excellent communication ability.
• Outstanding organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
• Solid understanding of the OSI or TCP/IP model.
• Degree, Diploma, or Certifications in the relevant fields preferred.
• Your own vehicle.
• USA Citizen.
• Criminal Record Check.

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