Job Description

We’re looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team. 

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential. 

Responsibilities 

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects 

• Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards 

• Respond promptly to client inquiries via phone, email, and chat 

• Coordinate final delivery and installation logistics with clients and partners 

• Troubleshoot order issues and assist with installation-related questions 

• Order and track replacement parts for clients as needed 

• File and manage claims-related documentation 

• Gather and share client feedback and recurring trends with management to improve overall experience 

This is a fully remote position, with preference for candidates based near one of our retail showrooms. 

We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you. 

Requirements

• Experience in a client-facing role (in person or remote) 

• Exceptional organizational skills and a sharp eye for detail 

• Excellent written and verbal communication skills 

• Ability to manage multiple tasks independently in a fast-paced environment 

• Prior experience in cabinetry, construction, architecture or design 

• College degree or equivalent experience 

Benefits

• Base salary of $70,500 

• 20 days PTO with an increase on your anniversary up to 25 days of PTO 

• 11 paid holidays 

• 4% 401(k) match 

• Health insurance 

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